Terms and Conditions

 

Last Updated: 03 November 2024

 

Welcome to the website of Heliflight (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website (“Site”) and our services. By using our Site or booking a service with us, you agree to comply with and be bound by these Terms.

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Due to some possible conflicts of interest particularly in New Zealand and some pacific countries services on offer may have limitations, and any service need will need to be discussed in detail prior to engagement. 

 

Any Investigation service normally covered under the Private Security Personnel and Private Investigators Act 2010 are not on offer within New Zealand.

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Please read these Terms carefully. If you do not agree with any part of these Terms, you should refrain from using our Site and services.

 

1. Acceptance of Terms

 

By accessing our Site or using our services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, please do not use our Site or services.

 

2. About Heliflight

 

Heliflight as an agent offers a range of aviation services, which may include but are not limited to:

 

• Charter flights

• Scenic flights and tours

• Corporate and event transportation

• Flight training

• Aerial photography

   

Heliflight does not hold an NZCAA Air Operator Certificate (AOC) or ATOC 141 but instead works very closely with companies that do hold the appropriate approval documentation in New Zealand or in the country the service is offered.

 

Our services may be updated or modified at any time, and certain offerings may be subject to additional terms.

 

3. Eligibility for Services

 

To book and participate in our flights or services, you must:

 

• Be at least 18 years old, or have consent from a parent or guardian if you are a minor.

• Agree to follow our guidelines, instructions, and any legal requirements related to aviation safety.

• Not be under the influence of drugs or alcohol when participating in any flight service.

 

4. Booking and Payment

 

4.1 Booking Process

 

• Bookings can be made through our Site, by phone, or in person.

 

• When you make a booking, you will receive a confirmation email. Please check all details carefully, and contact us immediately if there are any discrepancies.

 

4.2 Payment Terms

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• Payment can be made online through secure methods. Full payment may be required at the time of booking unless otherwise agreed.

 

• All prices are displayed inNZD and include applicable taxes unless stated otherwise.

 

• Cancellation by Customer: Cancellations made within [X days/hours] of the scheduled service may incur a cancellation fee or may not be eligible for a refund. Please refer to our Cancellation Policy for details.

 

4.3 Changes and Cancellations by Heliflight

 

• We reserve the right to reschedule or cancel services due to unforeseen circumstances, such as weather, mechanical issues, or regulatory changes. If Heliflight cancels a service, we will offer an alternative date or a full refund.

 

5. Health and Safety

 

For the safety of all passengers and crew:

 

• Passengers must adhere to all safety instructions provided by Heliflight staff.

 

• We reserve the right to refuse service to anyone who poses a risk to safety, including individuals under the influence of drugs or alcohol.

 

• Passengers with medical conditions or physical limitations should consult with a doctor before flying and inform us of any specific requirements in advance.

 

6. Assumption of Risk

 

By using our services, you acknowledge and agree that:

 

• Aviation involves inherent risks, including the risk of personal injury or property damage.

 

• Heliflight will take all reasonable precautions to ensure passenger safety; however, we cannot be held liable for any incidents outside of our control.

 

• You assume all risks associated with aviation activities and agree to hold Heliflight harmless from any claims or liabilities that may arise.

 

7. Limitations of Liability

 

To the fullest extent permitted by law:

 

• Heliflight shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or services.

 

• Our total liability for any claim arising out of or related to these Terms shall not exceed the amount you paid to Heliflight for the relevant service.

 

• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence.

 

8. Intellectual Property

 

All content on this Site, including text, images, videos, and logos, is the property of Heliflight and protected by copyright, trademark, and other intellectual property laws.

 

• You may not use, copy, modify, or distribute any content from this Site without prior written permission.

 

• Any unauthorised use of our intellectual property is prohibited and may result in legal action.

 

9. Privacy and Data Protection

 

We are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and store your information when you use our Site and services.

 

10. Use of Our Site

 

By accessing our Site, you agree to:

 

• Use the Site in accordance with these Terms and applicable laws.

 

• Not engage in any activity that disrupts or interferes with the Site’s functionality or security.

 

• Not attempt to gain unauthorised access to any parts of our Site.

 

11. Third-Party Links and Resources

 

Our Site may contain links to third-party websites or resources. Heliflight is not responsible for the content or practices of any third-party sites, and you access them at your own risk. We recommend reviewing the terms and privacy policies of any third-party sites you visit.

 

12. Amendments to Terms

 

Heliflight reserves the right to modify these Terms at any time. Updated Terms will be posted on this page, and your continued use of the Site or services after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms regularly.

 

13. Governing Law and Dispute Resolution

 

These Terms and any disputes arising out of or related to them shall be governed by the laws of New Zealand.

 

• Any disputes shall first be attempted to be resolved amicably through negotiation.

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• If an agreement cannot be reached, the dispute may be referred to mediation or arbitration, or resolved in the courts of New Zealand.

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14. Contact Information

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If you have any questions or concerns regarding these Terms, please contact us at:

 

• Email:           andy@heliflight.co.nz

• Phone:          +64 27 483 9402

• Address:       57 Victa Lane, Ardmore Airfield, Papakura, Auckland. New Zealand 2182

 

Acknowledgment

By using our Site or services, you acknowledge that you have read, understood, and agree to these Terms.